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Become a Surrogate Today: 800-985-8208

First Coast Surrogates
  • Home
  • Surrogates
  • Total Package
  • Intended Parents
  • Contact Us
  • Apply Today!

First Coast Surrogates Privacy Policy

Last updated: June 04, 2025


This Privacy Policy explains how First Coast Surrogates (referred to as “we,” “us,” or “our”) collects, uses, and protects your personal information — including health-related information — when you interact with our website and services.


This policy is intended to inform you of your rights and our responsibilities under applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).


1. Information We Collect

We collect both Personal Information and Protected Health Information (PHI) when you submit a form, or interact with our services. This may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Medical history or health-related details (submitted through online forms) 
  • Insurance or payment information
  • Any other identifying information you choose to provide
     

We also automatically collect basic technical data, such as:

  • IP address
  • Browser type
  • Device identifiers
  • Pages visited and interaction time
     

This data helps us maintain security and improve user experience. Through the use of a third-party form builder, there is no data transfer between the types of information we collect.


2. How We Use Your Information

We use your personal and health information for purposes including:

  • Responding to inquiries and appointment requests
  • Providing care coordination or service follow-up
  • Communicating about our services, policies, or updates
  • Improving our website, forms, and communication systems
  • Complying with HIPAA and other legal or regulatory obligations
     

We will not sell or share your health information for marketing purposes without your explicit written consent.


3. HIPAA Compliance & PHI Protection

Any health-related information you provide is considered Protected Health Information (PHI) and is stored securely on HIPAA-compliant servers. We use appropriate administrative, technical, and physical safeguards to:

  • Limit access to only authorized personnel
  • Encrypt sensitive data in transit and at rest
  • Maintain audit trails and breach detection protocols
  • Prevent unauthorized use or disclosure of PHI
     

We also require any third-party vendors or service providers (e.g., hosting providers, form platforms) that handle PHI to sign Business Associate Agreements (BAAs) in compliance with HIPAA.


4. Sharing Your Information

We may share your information only when necessary and in the following cases:

  • With authorized service providers (e.g., form platforms, secure email systems, IT providers)
  • When required by law, such as in response to a subpoena or court order
  • To prevent harm, fraud, or abuse
  • With your explicit written consent (e.g., referring you to another provider)
     

We do not share your information for third-party advertising purposes.


5. Your Rights

As an individual whose information may be protected under HIPAA, you have the right to:

  • Request a copy of your submitted information
  • Ask for corrections to your data
  • Withdraw your consent (where applicable)
  • Request deletion of non-essential personal data
  • File a complaint with the U.S. Department of Health and Human Services if you believe your rights have been violated
     

To exercise these rights, please contact us at the information below.


6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. PHI is stored in accordance with applicable retention requirements for medical and health-related data.


7. Cookies & Tracking Technologies

We use essential cookies and analytics tools to:

  • Ensure website functionality
  • Track anonymous usage data
  • Improve user experience
     

You may adjust your browser settings to block cookies, but some features of the site may not function properly.


8. Children’s Privacy

Our website and services are not intended for children under age 13. We do not knowingly collect PHI or personal data from children without verified parental consent.


9. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.


10. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you by updating the “Last Updated” date and providing a notice on our site.


11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

PO Box 3698, Ponte Vedra Beach, FL 32004, US
https://firstcoastsurrogates.com/contact-us
800-985-8208

  • Privacy Policy

First Coast Surrogates

PO Box 3698, Ponte Vedra Beach, FL 32004, US

800-985-8208

Copyright © 2025 First Coast Surrogates - All Rights Reserved.

Monday - Friday: 9am-5pm • Weekends: Closed

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